Scheduling, caregiver clock-in, billing, and VA claims sent straight to TriWest, with their answer back on your screen: accepted, rejected, or paid, by check or EFT. Built by a home care agency in Idaho, for agencies like ours.
My wife Jana runs Idaho Sky In-Home Care in Bonners Ferry, Idaho. We paid for WellSky and for CareSmart 360. Both were expensive and slow, and neither could answer the one question we had: did TriWest accept our VA claim? We sent claims through Availity, dug through response files, and still called TriWest every single time.
So I designed our own. This is it.
Mark Moseley, developer of CareConnect
CareConnect creates the claim from the caregiver's completed visit, sends it to the payer, and then shows you what the payer said. You do not go looking for response files, and you do not call to find out whether the claim was accepted.
Built from approved visit records, checked against the VA authorization for those dates, and sent electronically to TriWest. Duplicates are stopped before they leave. You can review each claim before it goes, or let approved claims go on their own.
Accepted or rejected, on the claim itself, with what the payer sent back. No phone call, no downloading files from a clearinghouse website.
When the payer reports payment, the claim shows paid, partially paid, or denied, the amount, and whether it came by check or EFT.
Which payers? VA community care claims go direct to TriWest (to PGBA, the company that processes TriWest's claims), and that is where the automatic response tracking is live. CareConnect can also submit VA claims to Optum for agencies in Optum's regions. Beyond the VA, CareConnect connects to Blue Cross Blue Shield, and Medicaid and other insurance can go through the clearinghouse your agency already uses. We set up payer routes with you during onboarding. Claims you submitted outside CareConnect can be tracked too. If your agency bills the VA, this is designed for you.
Claims are the reason we designed it. The rest is there because an agency cannot run on claims alone.
Caregivers clock in and out from their phone at the client's home. Visit times, notes and signatures are captured for EVV, so the proof of care is there when the state or the VA asks.
Invoices and claims come from the visits that actually happened. You can see which visits have been billed, which are waiting, and which never got paid.
Match caregivers to clients by the attributes you set up, so the right caregiver goes to the right client.
The monthly VA communication report, part of the system, so it is done the same way every month.
Approved invoices, payments and caregiver time go to QuickBooks Online without retyping. An approved pay run posts as one balanced journal entry. Set up during onboarding if you use QuickBooks.
Operational and compliance reports that read like something a person would want to read.
Works offline and online. Caregivers clock in and out, see their schedule and write visit notes on their phone. With no signal, the app keeps working and sends everything to the office when the signal is back.
Send encrypted email and faxes from inside CareConnect, without a fax machine.
Fall risk, pain level and daily-living scores kept with the client's record, ready for the next review.
Mark Moseley wrote CareConnect. His wife Jana Moseley owns Idaho Sky In-Home Care in Bonners Ferry, Idaho, which bills the VA through TriWest. Her agency has run on CareConnect since September 2025: scheduling and appointments every day, claim status checks every day, and her VA claims go out through CareConnect every week.
Several agencies use CareConnect today, and that number is growing.
The company is Idaho Sky Services, LLC, in Bonners Ferry, Idaho.
Call or write: (208) 495-0868 or (208) 408-0079, or info [at] mycareconnect.us.
As little as $0 setup. We configure it for you.
We configure your payers, VA authorizations, caregivers and clients with you during setup. You are not handed a manual.
One monthly subscription. Often 40 percent cheaper than WellSky.
With more features. Real training. US support. Real people. Call us for more details on pricing, or to talk through your pricing questions. We also have a basic pricing page with rough pricing estimates.
Try premium add-ons free for 30 or 60 days.
So you can see what you use before you decide what to keep.
60-day trial. No contract.
Sixty days with your own agency in CareConnect. If you keep it after the trial, the first agreement is one year.
If you opt for the 60-day trial, we set your agency up in CareConnect, bring in your clients, caregivers and VA authorizations with you, and you send real claims and watch the responses come back on your own screen.
Three required fields. We answer by email or by phone, whichever you prefer.
Or skip the form: (208) 495-0868 or (208) 408-0079 · info [at] mycareconnect.us
If you want a walkthrough, say so in the question and we will set up a 30-minute screen share. Not required.
Phone hours: 7 a.m. to 6 p.m. Pacific.
We help you with the migration. We can move most, if not all, of your data, and we set up your clients, caregivers, authorizations and payers with you during onboarding.
All three. VA claims go direct to TriWest, or to Optum in Optum's regions, with automatic response tracking for TriWest. CareConnect also submits claims to Medicaid and to other insurance, such as Blue Cross Blue Shield. Private pay is invoiced from the same visits.
The claim shows rejected, with what the payer sent back, as soon as the response arrives. You correct it and resubmit. No phone call to find out it was rejected.
CareConnect tells you what type of payment you received, a check or an electronic funds transfer, whether the claim was paid, partially paid, or rejected, and when it was paid.
(208) 495-0868 or (208) 408-0079, or support [at] mycareconnect.us. We are in Idaho, and the phone is answered 7 a.m. to 6 p.m. Pacific.
Yes. CareConnect is HIPAA compliant. Each agency has its own separate database, and nothing is shared between agencies. Caregiver clock-ins, notes and signatures are kept as proof of care.
No. CareConnect works out approved caregiver time and pay, and an approved pay run can post to QuickBooks Online as one journal entry. Payroll itself runs where it runs today.
The trial is 60 days with no contract. If you keep CareConnect after the trial, the first agreement is one year.
CareConnect